Pillboxy

UX designer designing the mobile app and responsive website from conception to delivery and conducting interviews, wireframing, prototyping, conducting usability studies, accounting for accessibility and iterating on designs.

Among many apps that exist today, I identified that there are no complete solutions in the market which enable users to set reminders using a mobile app and a dedicated website. 

Design a complete solution that includes the ability to use the app from any device and enable users to create reminders to take medications no matter which device they are using. 

After conducting interviews with the users, I found that they like using modern solutions like apps but weren't always satisfied with the ones they tried. The users were also frustrated with the lack of website versions for these kinds of apps, since for some of them, it would be more practical to use their computers. The feedback received was that they would like to be able to create reminders for taking medications simply and easily at any time using any device, because it was important for them not to miss the set timings.

Through research, I identified that the target audience is busy professionals who need a website for reminding them to take their medications because when the workload is high, they forget to take them, and recent retirees who need an easy-to-read and use app because they want to be reminded which medication to use and when to use it. 

While working on this project, the biggest challenge was the time frame I had to complete it. I had a lot of tasks, and I couldn't allocate an equal amount of time for all of them, so I started prioritizing. Top priority tasks got the majority of time allocation, and ones with low priority got less, however, I managed to finish all of them.

The other challenge was to understand how people take medications and what are a "must-have" options for this kind of product. Since there are lots of different ways and combinations of taking a medication, I decided to leave it to the user to input these details (medication, form, and description). With this solution, I tried to include as many variations as possible to be able to accommodate a larger group of users.

While trying to come up with ideas for the potential design of the app, my main goal was to keep the app as simple as possible and, at the same time, provide all the necessary elements to finish the task successfully. 

After creating paper wireframes, I started working on initial designs for the Pillboxy app. The focus of the design was simplicity and ease of use. 

The assumption was that the elderly group of users was unsure of how to start the process of setting a reminder when they first looked at the screen. I chose that design because I wanted to increase accessibility, reassure them, and make it obvious that it is the right button to press. The benefit for the user experience was confirmed with usability testing. It was also confirmed that it was beneficial for other user groups.

In preparation for usability testing, I created a low-fidelity prototype to show the user flow of adding a reminder for medication. 

After finishing the usability study, a few things came to light. Adding a time input field in the add reminder section was hard to complete, the users wanted an option to edit the existing reminder instead of creating a new one from the beginning, and it was not clear that the "Reminders" title on the home screen is a link.

After looking into the findings, it was clear what changes had to be applied to improve the user experience for the Pillboxy application.

Having to create a flow for something like a medication reminder made me realize that some things look simple only on the surface. Since there are many ways in which people use medications I had to be sure that the steps for making reminders were well thought out. 

After delivering this design, there are still plans for how this design can improve. I plan to conduct another usability study to gain more information about the application's usage, add a "History" section where users can see what medications they have used in the past, and add more languages to improve on accessibility of the application.